- +(20)01000082880
- askprof@moawadskininstitute.com
- 3-Talaat Harb Square, Cairo, Egypt
The staff of the front office is the first to interact with patients. There will be policies on how the phone calls will be answered and how the calls are distributed to the appropriate personnel. The receptionist may make appointments when calls come in or transfer to an appointment clerk. The receptionist greets the patient and follows HIPAA (Healthcare Information Portability and Accountability Act) rules to provide all conversations and records privacy. Forms will be given to the patient to complete and a copy of the practice’s privacy policy. The staff will ask the patient for insurance cards and photo identification. Copies will be made, and the cards returned to the patient. A co-pay may be collected at this time. The front desk staff will enter the patient’s information into the electronic medical record. This will include complete name, date of birth, address, and insurance information. The paper forms will be placed in a folder and made available to the medical staff for the patient’s visit.
After all the forms are completed by the front desk, the medical staff will take the paperwork and open the electronic medical record. The medical assistant (MA) will take the patient to the exam room and obtain a detailed medical history and reason for the current visit. The MA has access to the patient’s demographics entered the system – however, she will still verify the patient’s name and date of birth. The medical assistant will record the patient’s vital signs and current medications. Height and weight will be recorded in the medical record.
